IMPORTANT: TIER 4 GUIDANCE FOR PET OWNERS
Updated: 04/01/2021
Knutsford is now under Tier 4 COVID-19 restrictions. The surgery remains open as we were before, following the safe and secure operating procedure that we’ve refined over the previous 9 months.
As a result of the latest change to the guidance, some of our support staff will now be working from home. We will be triaging all appointments by phone and will only be seeing pets face-to-face where there is a welfare concern.
Read the below information to see how we’re treating sick pets and helping to maintain your pet’s welfare throughout this period.
How we’re currently operating…
Throughout the pandemic, the team at Knutsford Vets have remained committed to providing top class care to pets across the region. Entering into the second lockdown, we’ve learnt a lot from the first wave which means we can continue to operate effectively and safely to treat your sick and injured pets. On this page you’ll find more information on the range of services that we’re currently offering and how we’re going above and beyond to deliver Gold Standard care whilst adhering to guidance and protecting your safety.
Booking An Appointment
We’re currently operating a telephone triage system on our phones. This is to ensure that those most in need of an appointment are seen quickly and anything that doesn’t require an appointment can be dealt with over the phone.
Contactless Consulting
At Knutsford Vets, we’re always looking for innovative ways to ensure your pet gets the care they need, even during the pandemic. We’ve invested in iPads to carry out video consultations whilst you’re in the car waiting.
Current Services
We’re now offering a wide range of preventative healthcare services as well as urgent appointments. There are however a small number of services we aren’t currently able to offer. You can find out more below.
Booking your appointment…
To ensure that pet’s who need our attention can be seen, we’re continuing with our telephone triage system. This ensures that we see the pets that are most in need of our attention as soon as possible. It also ensures that we reduce unnecessary consultations by providing you and your pet with a more convenient solution over the phone if one is available.
Book an appointment online today
Contactless consulting…
Throughout the pandemic we’ve continued to innovate the way that we do things to ensure we continue to offer your pet the same Gold Standard care that you’ve come to expect. We’re still following government and industry advice to reduce the amount of face to face contact we have with clients, but we’ve invested in new technology to ensure we can deliver that all important personal touch. Here’s what we’ll be doing…
Current services…
As we enter the second lockdown, we will continue to do everything we can to protect your pet’s health and wellbeing, whilst adhering to the Government guidance. We will however have to suspend some routine services where there is no immediate welfare concern. You may also notice some changes to staff availability as we split our workforce to ensure we can stay open throughout the pandemic.
If you require a service that’s not on the list, just contact us and we’ll be sure to do whatever we can to help.
