IMPORTANT: GUIDELINES ON SELF ISOLATION & TRACK AND TRACE
If you have been contacted by NHS Track & Trace as a close contact of a confirmed COVID-19 case or you are self isolating because you have symptoms of COVID-19 it is illegal to attend the surgery. If your pet requires veterinary attention, please follow this clear advice.
If your appointment is a non-emergency
If it is not an emergency, please rearrange your appointment for a date following your mandatory period of self isolation. Non emergency appointments include vaccinations, neutering and anything where delaying your appointment will not seriously impact your pet’s welfare.
Self isolating without symptoms
If you are contacted by NHS Test & Trace it is illegal to visit the surgery under any circumstances, whether you have symptoms or not. If your pet is ill and requires an appointment you must arrange for someone else to bring your pet to the surgery. We would prefer that this is someone outside of your home. If you cannot arrange for someone else to bring your pet in these circumstances please contact the surgery to find a suitable solution.
If you have symptoms
If you have symptoms of COVID-19, both you and anyone you live with must self isolate. Do not under any circumstances attend the surgery. If your pet falls ill and it is an emergency, please contact the surgery to arrange the most suitable solution for your pet’s health, whilst respecting the health of our staff. We reserve the right to report anyone who attends the surgery under these circumstances to the local authorities and will do so if our team are endangered.
How we’re currently operating…
Throughout the pandemic, the team at Knutsford Vets have remained committed to providing top class care to pets across the region. As things return closer to normality, we’re able to provide a wider range of services to pets, but we’ll continue to follow government and veterinary industry advice. On this page you’ll find more information on the range of services that we’re offering and how we’re going above and beyond to deliver Gold Standard care whilst maintaining social distancing protocols.
Booking An Appointment
We’re currently operating a telephone triage system on our phones. This is to ensure that those most in need of an appointment are seen quickly and anything that doesn’t require an appointment can be dealt with over the phone.
At Knutsford Vets, we’re always looking for innovative ways to ensure your pet gets the care they need, even during the pandemic. We’ve invested in iPads to carry out video consultations whilst you’re in the car waiting.
We’re now offering a wide range of preventative healthcare services as well as urgent appointments. There are however a small number of services we aren’t currently able to offer. You can find out more below.
Booking your appointment…
Although we’re now offering a wider range of services, we still have a restricted amount of consultations available and a high demand for appointments. For this reason, we’re continuing with our telephone triage system. This ensures that we see the pets that are most in need of our attention as soon as possible. It also ensures that we reduce unnecessary consultations by providing you and your pet with a more convenient solution over the phone if one is available.
Book an appointment online today
As lockdown eases, our service offering continues to be extended. We’re now carrying out a wider range of appointments, including vaccinations and neutering. We’ll also be continuing to see more pets with minor symptoms alongside any more urgent cases.