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Covid-19: Emergency appointments only face-to-face, video consultations unaffected.
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Following the latest Government announcements we will now be conducting face to face appointments in strict emergencies only. For all other care, please book a video consultation.

Updated 28th March 17:12

Due to restrictions put in place due to the Covid-19 pandemic we are altering our opening hours and how we consult.

Consulting Hours

Video Consultations
Mon – Fri: 9 am – 10 am and 3.45 pm – 4.45 pm

Emergency Consultations (Following Triage only)
Mon – Fri: 10 am -11 am and 4.45 pm – 5.45 pm
Saturday: 9 am – Midday

We are following the BVA advice for the veterinary sector which is:

  • All unnecessary client contact must be stopped.
  • Clarify a client’s medical status with regard to Covid-19
  • Obtain histories over the phone
  • Use technology to triage and consult wherever possible
  • Consider remote prescribing in line with RCVS guidance
  • Obtain payment over the phone
  • Ensure contact-free collection of medication is in place, with a specific, secure collection time and place organised in advance
  • Post medication if appropriate following Post Office guidance and, where applicable, following RCVS controlled drugs guidance

We have also taken the BVA’s advice on running a skeleton staff. We are operating with only half our team at a time, therefore we ask that routine requests (for example requests for worm and flea treatment) are kept to a minimum.

This Means:

  • Clients should wait in the car/outside and telephone on arrival
  • Animals should be collected from outside the practice by a member of staff
  • Clients should remain outside whilst the patient is examined away from the owner
  • After examination, treatment plans should be discussed and agreed over the phone
  • There should be as few people working in the practice as possible, maintaining appropriate physical distances as much as possible. We have therefore split our workforce into small teams (eg 1 vet/1nurse) to minimise overall contacts
  • Staggering breaks between teams in case one team needs to isolate
  • There is no expectation on vets and nurses to undertake home visits to an infected household unless: it is essential for animal welfare; the risk can be adequately controlled (for example the animal placed outside the home upon the veterinary surgeon’s arrival); appropriate PPE is worn; and there is no other way the animal can be brought to the practice

We will Suspend:

  • Vaccinations (unless in a shelter situation, or in case of disease outbreak)
  • Non-essential consults, such as routine nail clips, weight clinics, puppy parties, mid-year health checks
  • Neutering
  • Routine reproductive work

Remotely assess via Video Consultation:

  • Mild trauma, eg nail pulls
  • Skin issues, including flea allergic dermatitis
  • Anal glands/scooting
  • Post-op checks
  • Repeat medication checks, if stable
  • Vomiting/diarrhoea in a well animal
  • Jaundice • Pallor
  • Dental complaints
  • Lumps
  • Wounds
  • Non-acute lameness
  • Eye complaints
  • Anorexia
  • Vaginal discharge
  • Non-specific lethargy

The below warrant a physical emergency consultation (Following remote Video Consultation):

  • Severe trauma, eg RTA
  • Seizures
  • Significant weakness or collapse
  • Cough >one-week duration
  • Difficulty breathing
  • Dystocia
  • Acute severe lameness
  • Abdominal swelling
  • Significant bleeding
  • Retching
  • Toxin ingestion (if phone/video triaged as significant)
  • Struggling to urinate or defecate
  • Excessive urination or thirst
  • GI signs (vomiting and/or diarrhoea) with significant mental depression
  • Ongoing treatment and monitoring of Addison’s patients
  • Monitoring of unstable diabetics
  • Flystrike
  • Ileus (small mammals)
  • Euthanasia
Book A Video Consultation

Covid-19: Frequently Asked Questions

  • Are you open?

    We are only open for Video Consultations, Emergencies and to fulfil urgent prescriptions. All routine appointments have been postponed, once all restrictions have been lifted we will be in contact with you to rearrange your appointments.

  • Is my appointment/surgery routine?

    A routine appointment would classify as vaccinations, nail trim, general health check (when you have no concerns), nurse weight & confidence clinics and routine anal gland expression. All routine surgeries have also had to be postponed, such as neutering (in a single pet or same-sex pet household) and dental scale and polishes.

  • What is a video consultation?

    We are able to offer video consultations where you feel your pet is unwell and require advice. Video consultations can be booked here and are £20.00. Should the vet advise your pet be seen, this cost will be deducted from the cost of the face-to-face consultation.

  • How do I know if it is an emergency? (Taken from BVA Guidelines)

    Emergency appointments are by appointment only, so if you believe you require to be seen please contact the practice on 01565 337999 to arrange an appointment.

    As defined by the British Veterinary Associations, an emergency is defined as an immediate threat to life; significant impact on health/welfare and likely to deteriorate if left unmanaged. In normal circumstances these are cases that would be seen out of hours or fitted in on the same day.

    An emergency would include (but is not limited to):

    • Severe trauma, eg RTA
    • Seizures
    • Significant weakness or collapse
    • Cough >one-week duration
    • Difficulty breathing (open mouth breathing in cats)
    • Dystocia
    • Acute severe lameness
    • Abdominal swelling
    • Significant bleeding
    • Retching
    • Toxin ingestion (if phone/video triaged as significant)
    • Struggling to urinate or defecate
    • Excessive urination or thirst
    • GI signs (vomiting and/or diarrhoea) with significant mental depression
    • Ongoing treatment and monitoring of Addison’s patients
    • Monitoring of unstable diabetics
    • Flystrike
    • Ileus (small mammals)
    • Euthanasia
  • What are examples of health issues that should be assessed by video call in the first instance? (Taken from BVA Guidelines)

    • Mild trauma, eg nail pulls
    • Skin issues, including flea allergic dermatitis
    • Anal glands/scooting
    • Post-op checks
    • Repeat medication checks, if stable
    • Vomiting/diarrhoea in a well animal
    • Jaundice
    • Pallor
    • Dental complaints
    • Lumps
    • Wounds
    • Non-acute lameness
    • Eye complaints
    • Anorexia
    • Vaginal discharge
    • Non-specific lethargy
  • How do I get hold of my pet’s repeat medications/preventative treatments (flea & worm)?

    To reduce face-to-face contact we are posting out medications to you via Royal Mail Recorded Delivery for £4.99. Please allow 2-3 working days for all deliveries. Where medication can not be posted, in the case of controlled drugs, refrigerated medications or urgent supplies, we will arrange collection from the practice once payment is received.

  • What measures are been taken within the surgery to protect clients and staff?

    Below are a number of changes we are implementing with immediate effect within the surgery.

    • Until further notice, we will be closing the practice completely between 1-2 pm to deep clean the reception area and consult rooms. This will allow us to use a virucidal aerosol which then must have a contact time of 30 minutes to be effective.
    • You will be asked to disinfect your hands on entering the practice.
    • We are introducing a video consultation service for all non-emergencies. Consultations will cost £20 (refundable if a follow on physical consultation is required within 3 working days). Simply visit http://vet.lc/ma5vk3 to book an appointment. We will send you a link to join the video call via email. This service uses Google Meet and requires Google Chrome or you can download the Google Meet App for Android here and for Apple here. Missed appointments may still be charged.
    • In the event of an emergency and if you require a face-to-face consultation we would ask that your pet is accompanied by one person only. Depending on the breed of pet and particular health concern, we may ask you to handover your pet outside the surgery.
    • If you wish to wait in your car rather than the waiting room you can telephone reception who will check you in then call you when the vet is ready
    • We are going cashless. Payment will be taken by card only. (Following WHO advice to minimise cash handling)

    People who are following government advice to self isolate can access our services using our video appointments service as the first port of call. This includes those living in a household where someone has exhibited symptoms of Covid-19, over-70s or anyone with serious underlying health issues. We ask you to stay away from the surgery if you have any symptoms that could be associated with Covid-19, we will do our utmost to make alternative arrangements for your pet if necessary.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US ON 01565 337999 or hello@knutsford.vet

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