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IMPORTANT: TIER 4 GUIDANCE FOR PET OWNERS

Updated: 04/01/2021

Knutsford is now under Tier 4 COVID-19 restrictions. The surgery remains open as we were before, following the safe and secure operating procedure that we’ve refined over the previous 9 months.

As a result of the latest change to the guidance, some of our support staff will now be working from home. We will be triaging all appointments by phone and will only be seeing pets face-to-face where there is a welfare concern.

Read the below information to see how we’re treating sick pets and helping to maintain your pet’s welfare throughout this period.

How we’re currently operating…

Throughout the pandemic, the team at Knutsford Vets have remained committed to providing top class care to pets across the region. Entering into the second lockdown, we’ve learnt a lot from the first wave which means we can continue to operate effectively and safely to treat your sick and injured pets. On this page you’ll find more information on the range of services that we’re currently offering and how we’re going above and beyond to deliver Gold Standard care whilst adhering to guidance and protecting your safety.

Booking An Appointment

We’re currently operating a telephone triage system on our phones. This is to ensure that those most in need of an appointment are seen quickly and anything that doesn’t require an appointment can be dealt with over the phone.

Contactless Consulting

At Knutsford Vets, we’re always looking for innovative ways to ensure your pet gets the care they need, even during the pandemic. We’ve invested in iPads to carry out video consultations whilst you’re in the car waiting.

Current Services

We’re now offering a wide range of preventative healthcare services as well as urgent appointments. There are however a small number of services we aren’t currently able to offer. You can find out more below.

Booking your appointment…

To ensure that pet’s who need our attention can be seen, we’re continuing with our telephone triage system. This ensures that we see the pets that are most in need of our attention as soon as possible. It also ensures that we reduce unnecessary consultations by providing you and your pet with a more convenient solution over the phone if one is available.

Book Your Appointment

Book your appointment as normal using either the online booking button at the top of your screen or by calling the surgery.

Telephone Triage

A member of our veterinary team will contact you to find out more about your case and to see if the problem can be resolved over the phone. There will be a £20 fee for this service which will be refunded should you need to pay us a visit.

Attend Your Appointment

If no solution is available, you can attend the surgery for your appointment. We’re currently carrying out primary vaccinations and year of age vaccinations, but most neutering and booster appointments have been suspended.

Alternative Service

We can post medications to your door or if your concern is more straightforward a nurse appointment may be the best option if available.

Book an appointment online today

Contactless consulting…

Throughout the pandemic we’ve continued to innovate the way that we do things to ensure we continue to offer your pet the same Gold Standard care that you’ve come to expect. We’re still following government and industry advice to reduce the amount of face to face contact we have with clients, but we’ve invested in new technology to ensure we can deliver that all important personal touch. Here’s what we’ll be doing…

1

Designated Bays

We now have three designated bays at the surgery. When you arrive, follow the instructions on the banners and text us on the number provided.

2

Pet Collection

A member of our friendly team will collect your pet from the car park and bring it back to the surgery. We’ll leave you a tablet to carry out your consultation.

3

Face-to-face from your car

Whilst you’re sat in your car you’ll be connected to your veterinary surgeon as they treat your pet and take their medical history, just like you’re in the room.

4

Cashless Payment

Once we’ve completed the consultation we’ll return your pet and take payment by card whilst you wait in the car. You can then be on your way.

Current services…

As we enter the second lockdown, we will continue to do everything we can to protect your pet’s health and wellbeing, whilst adhering to the Government guidance. We will however have to suspend some routine services where there is no immediate welfare concern. You may also notice some changes to staff availability as we split our workforce to ensure we can stay open throughout the pandemic.

If you require a service that’s not on the list, just contact us and we’ll be sure to do whatever we can to help.

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Sick Pet Consultations

If your pet is ill or in discomfort, we will continue to treat them as normal whilst following social distancing procedures. Don’t hesitate to contact the surgery if your pet is unwell.

Reduced Vaccinations

Due to restricted capacity, we’ll be limiting our vaccination service to Primary Vaccinations and year of age boosters during the lockdown.

Reduced Choice of Vets

To ensure that surgery can continue to operate in the event of any staff illness, we’re limiting the number of vets in the surgery together. This means there may be a reduced choice of who you see.

Currently Available…

  • Emergency and urgent consultations where your pet is in serious pain or discomfort
  • Anything presenting a welfare issue that cannot be delayed
  • Primary and Year of Age Vaccinations
  • Neutering appointments where there is an entire male present in the home
  • Assessing lumps and bumps following telephone triage
  • Euthanasia and end of life care
  • Repeat prescriptions (telephone order for collection or posting)
  • Parasite Treatments (For collection or delivery)

Not Available…

  • Nail Clipping (These can be booked at The Pet Retreat alongside any full groom)
  • Routine anal gland expression where there is no clinical requirement
  • Free six month check-up where there is no immediate concern
  • Routine weight clinic
  • Booster Vaccinations and Kennel Cough
  • Routine neutering appointments
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